FAQs

I’m in love with something that’s out of stock, will you be getting more?

Please check daily as the stock will be updated based on our fabric stocks. But our styles run in limited ranges by purchasing designer deadstock fabric and once it’s sold out, we will unfortunately not be able to order more fabric.

 

Do you have a physical store?

No, Makins is currently an online only business. We are currently looking into the possibilities of some market appearances in the near future. 

 

I haven’t received my order confirmation email?

Not to worry! This may just mean there was a typo when you provided us with your email address or the confirmation has gone to your junk box. 

Please email madebymakins@gmail.com and we will be able to update this information and resend the confirmation through to you.

 

When will my order be dispatched?

Once your order has been placed, it will be dispatched within 14 business days. However during busy periods it may be longer before your order leaves our workshop. We do not hold stock and all products are made to order

You will receive a confirmation email with all your tracking details once your order has left the studio. Normal delivery times still apply. 

 

What is your repair program?

We offer a Repair Program here at Makins, which uses the Japanese repair method using the Sashiko method. This will give your garment more love, character and a longer life.

 

I’m having Technical Difficulties?

If you are having any issues with the technical side of the website, please email madebymakins@gmail.com.

 

How should I care for my clothes?

 At Makins we help customers extend the life of their clothes via our Care and Repair programs. Please view our Care Guide for more information and our Repair Program for more information.

 

Where are your garments made?

All our clothes are currently made locally in Boorloo (Perth), Australia. Australia has the highest garment worker wages in the world and that is amazing! Australia has an amazing textile and clothing industry and we will always support it and improve the Australia fashion community. However, the industry is small and some things just aren't possible to make in Australia which makes it extremely important that more consumers support us and help the industry grow! 

 

Where are your fabrics made?

Our fabrics come from reliable suppliers the main one being a purchaser of designer deadstock. All our mills are checked yearly and held to high functional and ethical standards. Each of our product pages discloses exactly where your fabric is made for that particular product, plus where the fibre is grown, spun and dyed. We also reveal the origin of our thread.

 

Why aren't the fabrics you use made in Australia?

We source all our woven fabrics offshore because those capabilities and industries simply don’t exist in Australia anymore. Sadly this is due to consumers wanting cheaper clothing and making manufactures move their production off shore. This resulted in the situation we are in now and why it is so important to support more locally made labels, to hopefully bring back these industries to Australia again!

 

What does made in Australia mean?

We are an Australian owned business. We design our products in Australia and we manufacture all of our goods in Australia. We aim to keep jobs in Australia for the industries that still exist here.

 

Payment

 

What forms of payment do you accept?

We accept debit/credit card payments via Shopify Payments and PayPal. You do not need to have/set up a PayPal account to process your debit/credit card payments to Makins. 

 

Do you offer layby?

 

 

Due to the nature of online business, we cannot offer a traditional layby arrangement. However our website does offer Afterpay as a payment solution. This service allows for immediate dispatch of your order, and split payments fortnightly over 4 weeks. Please refer to the Afterpay website here for their terms and conditions.

 

 

  

Shipping

 

How much do you charge for shipping?

You can find all information about delivery time, costs and tracking on our shipping page.

 

Is my parcel insured?

All items are insured against accidental damage & loss whilst in transit from Makins. Once your item/s have been delivered to the specified delivery address, they are no longer covered by insurance. 

It is important to make sure you fill in your correct address when ordering from us. We cannot accept responsibility for the wrong address being used with an order.

 

Why do I need to provide a phone number?

Our shipping provider does require a contact phone number just in case they need to get in touch with you regarding your delivery.  

We firmly believe in your privacy and the security of your personal information. We do not rent, sell or distribute our customers contact details to anyone.

 

Returns

 

What should I do if I need to return or exchange?

Please view our exchange and returns page for more information. 

 

You have refunded to my credit card, how long will this take to show in my account?

Once we have processed your refund, you will be notified via email. 

The amount of time the refund takes to show up into your account depends on Payment Express, PayPal and Afterpay's relationship with your individual bank, please contact your bank directly to check processing time.